Refund policy
Returns & Cancellations
Our ultimate goal is to make sure you are happy with your purchase! Please refer to this policy for guidelines regarding all returns or exchanges. If you have further questions, please email us at dan@dpcustomworks.com, and we will get back to you promptly!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds for cancellations on Made to Order items or for any other return reason other than our mistake will be subject to a 15% restocking fee. This will be deducted from your refund.
Deposits on custom commissioned works are non-refundable, but exceptions can be made due to extenuating circumstances, or if work has not begun on your item. Please contact me immediately at dan@dpcustomworks.com if you need to cancel your custom order.
Custom orders or personalized items are non-refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in the original or equivalent packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will promptly be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Typically 2-5 business days for most payment methods)
Late or missing refunds (if applicable):
If you haven’t received a refund yet, please do let us know but also check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. (2-5 business days depending on processor, some longer)
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at dan@dpcustomworks.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dan@dpcustomworks.com and send your item to: DPCUSTOMS, PO BOX 14309, Mill Creek, WA 98082, United States
Shipping
To return your product, you should mail your product to: DPCUSTOMS, PO BOX 14309, Mill Creek, WA 98082, United States, or contact us to have a return label issued.
For unusually large or expensive items (ie, furniture, crated items, etc), please first email us at dan@dpcustomworks.com for special instructions.
Shipping costs, including any duties or non-USA taxes on international orders are non-refundable. The cost of return labels, duties, or non-USA taxes will be deducted from your refund.
If you are shipping an item over $100 and not using a DPCustoms issued return label, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost/damaged returns unless it is a DPCustoms issued return label.